1. Contact Details
Name: Shaun Hanlon
Address: 7 Caenewydd Close, Cardiff, CF5 4TS
Telephone: 02920 515002
Email: shaunhanlon@refreshnow.co.uk
2. The Personal Information We Collect
We currently collect and process the following types of information:
- Personal Identifiers: Such as your name, job title, and other similar personal details.
- Contact Details: Including email addresses, telephone numbers, and postal addresses.
- Additional Characteristics: Other relevant information required for the effective procurement and management of your energy solutions.
3. How We Obtain and Use Your Personal Information
Direct Collection
Most of the personal data we process is provided directly by you in the context of procuring and managing your energy services.
Indirect Collection
We also receive personal information indirectly from trusted third parties, including energy suppliers.
Purposes
The personal information we collect is used solely for purposes including, but not limited to:
- Procuring and managing energy contracts.
- Ensuring effective communication with you regarding your service needs.
- Meeting regulatory and compliance obligations.
4. Lawful Basis for Processing
Under the UK General Data Protection Regulation (UK GDPR), we process your personal data based on the following lawful bases:
- Your Consent: You have freely given us consent to process your personal data. You may withdraw this consent at any time by contacting us using the details provided above.
- Contractual Obligation: Processing is necessary for the performance of a contract to which you are a party.
- Legal Obligation: We are required to process your data to comply with legal obligations.
- Legitimate Interests: We process your data for our legitimate interests in providing and improving our services, provided these interests are not overridden by your rights and freedoms.
5. How We Store and Retain Your Personal Information
Your personal information is stored securely using industry-standard security measures. We retain your data for the duration of your contract with us. Once it is no longer required for the purpose for which it was collected, or after the termination of our contractual relationship, your data will be securely deleted or anonymised in accordance with our retention policy.
6. Your Data Protection Rights
Under data protection law, you have the following rights:
- Right of Access: You can request copies of the personal information we hold about you.
- Right to Rectification: You have the right to ask us to correct any information you believe is inaccurate or incomplete.
- Right to Erasure: In certain circumstances, you may request the deletion of your personal data.
- Right to Restriction of Processing: You have the right to request that we restrict the processing of your personal data where applicable.
- Right to Object: You can object to the processing of your personal data in certain circumstances.
- Right to Data Portability: You have the right to ask that we transfer your personal data to another organisation or directly to you, under certain conditions.
There is no charge for exercising your rights, and we will respond to your request within one month of receipt. To exercise any of your rights, please contact us at shaunhanlon@refreshnow.co.uk.
7. How to Complain
If you have any concerns about how we use your personal information, please contact us at:
Email: shaunhanlon@refreshnow.co.uk
If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
Information Commissioner’s Office (ICO)
Wycliffe House, Water Lane, Wilmslow,
Cheshire, SK9 5AF
Helpline: 0303 123 1113
Website: https://www.ico.org.uk
This Privacy Policy outlines our commitment to protecting your personal data and ensuring transparency in how we manage your information. Should you have any further questions, please do not hesitate to contact us using the details above.